DISQUS

taojones · 1 year ago

I hate to hear this sort of stuff But call them as you see them Ernie! apple WILL iron them out

r · 1 year ago

@poor little you, why don't you stop whining and making this into a saga? Had you called Apple and dropped the attitude, I'm sure you would have a new iPhone in hand already as a replacement. I have been buying Sony consumer electronics devices ( ie: walkmans and recorders) all my life and without exception, there was always some small imperfection that warranted exchange. These thing happen when a company mass produces products. It's anavoidable and is usually the exception and not the rule. I bet you don't do everything perfectly right all the time. In fact judging by the all pretentious and righteous attitude you display in your daily articles and your all to self -important and often wrong calling of the market - your self measure and QC are just as unacceptable and bad.

r · 1 year ago

Poor little you, why don't you stop whining and making this into a saga? Had you called Apple and dropped the attitude, I'm sure you would have a new iPhone in hand already as a replacement. I have been buying Sony consumer electronics devices ( ie: walkmans and recorders) all my life and without exception, there was always some small imperfection that warranted exchange.

These things happen when a company mass produces products. It's anavoidable and is usually the exception and not the rule.

I bet you don't do everything perfectly right all the time. In fact judging by the all pretentious, righteous attitude you manifest in your daily articles and your all to self -important and often wrong calling of the market - your self measure and QC are just as unacceptable and bad. You missed a phone call while trying to mute vivaldi? Ha, We really feel sympathy (not) for your Martha's vineyard vacation being "Totally messed up by these "Unacceptable" problems"

BMWTwisty · 1 year ago

You said, "I was listening to some classical Boroque." Picking nits, here, that's "baroque." And it's a musical style, not a proper noun. Other than that I love your column and your relatively objective writing. Have a great vacation. I wish I got one this year 8^/

Zach Bass · 1 year ago

Thanks, I made the correction. And so far the vacation has been spectacular!

BMWTwisty · 1 year ago

You also said, "So now I’ll be going for my 4th iPhone! This is totally unacceptable. What are the chances that a single person would have so many issues with a product?" Yeah, tell that to the three stooges: Eric, Elmer FUD and Toni, Toni, Toni. They'll sympathize with you..

BMWTwisty · 1 year ago

..."I was listening to some classical Boroque, specifically Vivaldi’s Four Seasons, Primavera 1 Allegro."

Geeze, that's so jejune.

(Hey, I'm just messin' with ya' ;^) )

crazyhorse · 1 year ago

Zack,
Damn, couldn't leave without taking toys?

Pitiful, pitiful...

xairbusdriver · 1 year ago

So sad you'll *have* to spend another 8-9 days in such a desolate, undeveloped and remote area...WAIT! Did you say Martha's Vineyard, as in MA? I thought you were at THE "Martha's" house tending to her yard while she restored her prison frocks! Never mind... 8-P

I've enjoyed reading your comments even though I'm not an active investor. It's good to see some 'analysis' of Apple by someone who seems to have more than a passing acquaintance with just its name! :-) Sorry about your troubles. I'm hoping I don't have a similar experience with the two I bought for our Anniversary!

Please try to enjoy the rest of your "vacation!"

MRP · 1 year ago

I've had my new iPhone 3G since July 15 - while I haven't had a single hardware problem as you have, I have experienced multiple software issues that have frustrated me greatly, and somewhat changed my satisfaction level with the device in general. I had iPhone 2.5 from last September until July 15 when I upgraded and never had one single problem the entire time I used it - not one- literally.

My current problems have included (in no particular order):
Typing lag in SMS
Contact lag (choosing contact and dialing)
Safari crashes
App crashes
GPS inoperability
Dropped 3G calls
General crashes needing a reset
Extremely long back-up time when syncing to MacBook Pro

These are the most frequent in my experience. I have done resets, restarts, clean restarts, etc., etc. Same problems occur. I have read in many other forums and articles of similar problems and more.

For me, what I notice most is that I no longer have the confidence in the device that I once had. I now feel that at any moment something may not function properly, or I will need to perform a restart. Never felt that way before with the 'old' phone.

I bought my wife an iPhone 3G at the same time as mine, and she had never had one before. She has encountered many of the same problems though not all - and has been very frustrated with her phone, especially since this is her first experience as a user.

I actually now feel reluctant to recommend the phone to others as I fear they will encounter the same frustrations.

As an investor and a customer, I sincerely hope Apple comes out with new firmware with a quickness to address these issues, or I fear their exceedingly high customer satisfactions will take a hit, as well as our brokerage accounts.

Bob · 1 year ago

Just to comment on the above problems with the iphone software problems. I too have had many crashes and restores and have discovered that one can not have classic os9 running at all and that restart the iphone twice now usually fixes the crashes. Hopes this helps.

gavin · 1 year ago

this is so untrue - and you have been super unlucky - sorry to here, cuz of all people - you have a voice out there!

the on off button is super easy on mine and all othere I have checked on in the stores friday (well two stores here in the bay area) and have had no issues with the headset plug (a tight snug fit that just works ) so sorry you've had this unfortunate luck - fingers are crossed for your next one! a note - while in the store this time - give the phone a full test on all functions to avoide any more store visits.... Cheers Gavin

johnberchick · 1 year ago

Get the belt-clip hard leather case from Griffin.....I believe it is 24.99 at your apple store. Makes the phone much more accessible and no need to put the phone in your pocket......never a good idea IMO anyway......John

iphone heaven · 1 year ago

Our family now has 4 iPhones for a month with not a single hardware issue. On occasion there has been a bad version of an early app that we had to deinstall. However, there is not a single device out there that is so flexible, powerful, or extendable.. I make a point of downloading an app or two a day and the iphone/computer just becomes more useful each week. It's replaced my laptop for much of travel. As an early adopter on any new model sometimes you have to take the good with the bad. If you know anything about manufacturing cranking out 4M of anything in a month there is bound to be some percent of quality issues. Question is can you get it fixed quickly. Apple customer service rocks. I'll never give up my iphone, I've been waiting 20 years for a device like this!

rwwlaw · 1 year ago

Had the 1st gen for almost a year and worked perfect. Now have a White 3G in Griffin Wave case and while the "quality" may not be as good as the prior unit (On/off button not level) Everything has worked as advertised. Would rather have the alum case however there would be issues with reception. I suspect "most" of the cracks developing are from people sitting (back pocket) on them or dropping them.

marcos · 1 year ago

For an Apple product, this is unacceptable. I agree with you completely. But I am using my older model version so I can't tell you I have similar problems. Seems to me your iPhone is becoming classically baroke...

skychase · 1 year ago

My 3G hardware has been solid. Like it much better than my Edge version. Yes, the 2.0.1 software is a little jittery, and not up to Apple's standards of the past. But I cut them slack given they are ramping up to a 10 million run rate in a matter of months. As another poster stated, still the best phone out there, as is. I have confidence in Apple to get out in front of this problem. If they were not ramping so hard, they be catching another kind of hell.

As a long time user, like me, you should remember the buggy System 7 OS. OS X 1.0 wasn't that much better. They make 2.0.1 seem solid. Like a woman in childbirth, you forget the birthing pains of the past. If they didn't forget, they'd never have another.

Thom · 1 year ago

As zack knows, I had too had to replace my 3G from a crack between the volume and mute switch. Customer Service was cool as usual and it helps that I'm a very patient guy who is pleasant 99.9% of the time to those that give me service (I grew up working restaurant service so I know what it's like on the other side). What I can't stand is the awful software issues I have. I can't even read an entire article without Safari crashing! My syncing isn't working properly (and yes everything is set up right, it used to sync just fine). I have all the same software issues that have been mentioned in zack's article and in these comments.

What get's me is this isn't an early adopter situation, this is a fairly mature product. I understand the ap store is new but Safari having issues? C'Mon!

When it works, the 3G (or the 2.5g as well I presume) is amazing and game changing but it needs to work.

FWIW - my connection speeds are fine so I don't see any issues with my 3G chipset.

suggestion · 1 year ago

It sounds like you have more hardware issues (bad RAM?) if Safari is crashing on you that often. I'd suggest going into an Apple Store and having them look at it.

skychase · 1 year ago

2.0.2 seems to solve the problems with speed in all areas, and has much improved power consumption in 3G mode.

slot machine types · 1 year ago

The volume is super low too. It is acceptable for a quiet room but in a car or even watching a movie at home I can't hear the ringer. The vibrate also isn't very noticeable either.

That said it is STILL the best phone I've ever had/used.